Contact a specialist in our Customer Care department (operators available Monday through Friday from 8am to 5pm EST, excluding U.S. holidays) by calling 800.234.5286 or +1502.495.5400 or Email Now.
Preventative maintenance can be reviewed in the Owner’s Manual of your Winston unit. Click here for a list of Owner’s Manuals.
Extended warranties must be purchased while the appliance is still under its standard warranty. Up to two additional years beyond the standard warranty period may be purchased for a maximum of three total years. It is best to purchase extended warranties at the time of equipment purchase for a reduced price. Extended warranties purchased after the original purchase of the product are subject to a 25% price premium.
Please call +1-800-234-5286 for warranty repair needs. If your product is outside of the warranty period, you may use any servicer that you like. Servicers may contact Winston Industries for service support needs. If you wish to use a Winston recommended service agent, you may choose from the list here .
Most equipment has a one year parts and labor warranty from the date of manufacture. To find out when the unit was made, check the serial number. On equipment manufactured in the last five years, the first four digits represent the year of manufacture, digits five and six are the month, and digits seven and eight are the day. If the date of manufacture is less than one year from today, your product is likely under warranty. Additionally, we do offer extended warranties of up to three years. If you think your equipment may be under an extended warranty, please call +1-800-234-5286 and ask to speak to a technical service specialist.