The Taste of Innovation
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A history of innovation

Winston's history of innovation dates back to 1969.

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Ultimate control of food quality

Controlled Vapor Technology, or CVap, is a breakthrough in food science that has transformed the way the best kitchens around the world cook and hold foods.

Learn more about CVap

FREQUENTLY ASKED
QUESTIONS


SERVICE QUESTIONS


Need to speak to someone?

Contact a specialist in our Customer Care department (operators available Monday through Friday from 8am to 5pm EST, excluding U.S. holidays) by calling 800.234.5286 or +1502.495.5400 or Email Now.

What type of preventative maintenance do you suggest for my equipment?

Preventative maintenance can be reviewed in the Owner’s Manual of your Winston unit.  Click here for a list of Owner’s Manuals.

Can I buy an extended warranty now?

Extended warranties must be purchased while the appliance is still under its standard warranty.  Up to two additional years beyond the standard warranty period may be purchased for a maximum of three total years.  It is best to purchase extended warranties at the time of equipment purchase for a reduced price.  Extended warranties purchased after the original purchase of the product are subject to a 25% price premium.

Who can I call to fix my equipment if it breaks down?

Please call +1-800-234-5286 for warranty repair needs. If your product is outside of the warranty period, you may use any servicer that you like.  Servicers may contact Winston Industries for service support needs.  If you wish to use a Winston recommended service agent, you may choose from the list here .

Is my equipment under warranty?

Most equipment has a one year parts and labor warranty from the date of manufacture.  To find out when the unit was made, check the serial number.  On equipment manufactured in the last five years, the first four digits represent the year of manufacture, digits five and six are the month, and digits seven and eight are the day.  If the date of manufacture is less than one year from today, your product is likely under warranty.  Additionally, we do offer extended warranties of up to three years.  If you think your equipment may be under an extended warranty, please call +1-800-234-5286 and ask to speak to a technical service specialist.

Umami Burger - The CVAP helps give Umami Burger its unique edge in speed, volume and food quality - an essential part of the quick service kitchen.

P. Borza Restaurants - We have been using Winston equipment for many years in all of our outlets, and will not open a food operation without it.

Hillbilly’s Fried Chicken Restaurants - Winston equipment is a key aspect to the success of our business.

Keighley KFC - It's all good news really! Product quality is just great and although Winston has increased our capacity, the unit is very compact enabling it to fit neatly under the kitchen hood.

Equus Restaurant and Jack’s Lounge - I am sold on CVap equipment and Winston Industries. I have shared my enthusiasm with this product with many of my chef friends and will continue to do so.

City Barbeque - We have found that CVap consistently outperforms the competition. Overall the equipment might cost a few more dollars but the dependability far outweighs the upfront cost.

Smoke Barbeque and Grill - CVap has been my holding cabinet and cook & hold solution for years. It has saved me in yield and kept my smoked meats hot and flavorful all day long.

Maid-Rite Diner - The Winston holding cabinet is an excellent addition to our equipment package. The BBQ is hot and ready whenever we need it. The beauty is in retaining the moisture.

Hurstbourne Country Club - In 35 years as a chef and running commercial kitchens, I have used several slow cookers, and CVap is my favorite.

White Castle - We needed holding equipment to improve speed of service and still serve a quality product. Winston rose to the top with their quality, customer service and attention to our needs.